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Why Shop With Shimano Reel Store?
Shimanoreelstore.com is a RB Services Limited Liability Company and a subdivision of baitnhook.net . RB Services has been
serving the community since 2000. A key element to our
business is customer satisfaction. Questions and comments are always
appreciated; please let us know how we can serve you better.
Our motto is, For
Fishermen, By Fishermen. Unlike most of our
competition, we are out using our products along side of our customers
and have over 60 yrs experience combined from our customer associates.
Does Shimano Reel Store have the lowest prices?
We strive to serve all your fishing needs with guaranteed
lowest prices and a wide selection of products. Please take a second to
read through these and if you have any questions, comments or concerns
you can email us at service@baitnhook.net or give us a call at
1-866-439-2238.
Does Shimano Reel Store have insurance website transactions?
Comodo
is providing a warranty to Relying Parties (as defined on the Comodo
website)
for online commercial transactions of up to $10,000. More
information on this insurance can be
found
here.
Does Bait N' Hook have an hacker preventative
measurement such as HackerSafe and TrustE?
Yes, we have a daily screening for up to 14,000 possible
vulnerability done by Comodo
Corporation. They test every possible aspect for each part of
our site to make sure our site is the safest possible environment to do
transaction or even just regular surfing.
What can I order?
You may order all items shown on our online catalog. If you would
like to order an item that is not found on our website please email
service@shimanoreelstore.com our friendly sales staff for price and
availability.
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How can I order?
You may order via our secure online ordering system or
you may send your order request via email .Our Customer Service
Department is open for phone orders 5 days a week. You may call Monday
through Friday between 9pm EST and 6pm EST and you may leave a message
on the weekends with us. If you would like to place a phone order
please call our local telephone number toll free 1-866-439-2238.
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How can I pay?
You may pay with a Master card, Visa card. We also accept International
money orders and wired fund transfers. Please contact our International
Department for more details regarding International Money Orders and
Wired Fund Transfer payments.
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How long will it take to receive my order?
- Most Orders are shipped on average within 36 business
hours (M-F)
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What if something does
not fit or I change my mind?
You are welcome to return or exchange any items purchased from Shimano Reel Store The products must be returned in the same condition they were
received in. Shimano Reel Store will refund the product cost only.
All shipping fees and taxes incurred will be your responsibility.
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Will I have to pay any
taxes or import duties?
There are no U.S. taxes besides NJ; however, you will be responsible
for any additional customs handling fees, duties and/or taxes. Because
each country is different, and these fees change often, we do not know
these fees. Your local post/customs office can give you this
information.
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Defective Product - Shimano Reel Store wants you
to be completely satisfied with everything that we offer. This begins
from the site all the way to the product you select. Product is deemed
defective either from the manufacturer or Shimano Reel Store. All products
should be shipped back to Shimano Reel Store where our quality control
department will examine it. Or Contact the manufacturer to see if they
cover the defective merchandise, then contact you with the information
we have received.
Returns and Exchanges - Shimano Reel Store always
wants you to get what you want, but in the event that you would like to
exchange or return an item please call and speak with a customer
service representative who will give you return information specific to
the product you are returning.
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